HR has rarely been more important than in the AI era, says Zapier’s Chief People & AI Transformation Officer

AI is not like other technologies that have come into the workforce: “the change that AI represents is much more like the introduction of the internet, than any other piece of software”. This means that with AI, “yes it’s about tools, frameworks and governance,” but the true opportunity comes from being resilient and having strong muscles for change – that’s according to Zapier’s Brandon Sammut.

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